Your statistics

Your statistics determine whether you have priority access when booking your sessions. The "Agenda" tool gives you complete control of your booked sessions. The earlier you book, the bigger your choice of available sessions. You can choose to book in advance or register last minute for sessions that are still available.

We invite you to read the following FAQ for more information on how statistics work.

To calculate your stats, the following criteria are taken into account:

Attendance: Percentage of booked sessions you have attended over the last 14 days of activity.

Late cancellation: If you cancel a session at least 24 hours before it starts, you will not be penalized. If you cancel less than 24 hours in advance, this will be considered a late cancellation.

If you cancel your session on time (24 hours before the start of your session) you will give another rider the opportunity to attend that session. Don’t forget, some days you will be happy to take over another rider’s session.

Rush hour attendance: The number of sessions you have attended during the busiest periods of the day over the last 14 days of activity (between 7pm and 9pm on Fridays, Saturdays and Sundays).

Self-employed statistic: this statistic will help you get prior access to the booking of your slots.

If you’re absent, your statistics remain unchanged under certain conditions.



All self employed riders benefit from a priority booking statistic in SSB. This new stat will increase your chances of accessing earlier booking slots, in addition to maintaining great attendance, late cancellation and super-peak hours stats. Want more info? Click here.



The statistics are based on your last 14 days of activity.

An active day is counted when you perform one of the following actions:

a completed session: you attended the session you booked.

a session which you did not attend: you did not attend a session that you booked.

a session which you cancelled less than 24 hours in advance: cancelling a sessions less than 24h in advance won’t impact your statistics. If you cancel less than 24 hours before the start of the session, this will be considered a late cancellation.



Individually, the statistics are updated one hour after the end of each time slot.

Regarding the access time for planning on Monday (the information is at the top of your statistics): updates are done every hour. Every Sunday, you will receive a notification that will display your access time to the planning on Monday.

This takes into account your activity from Sunday to Saturday night.



If you have been driving for fewer slots in the last couple of days, it is normal for the rate of late cancellations to increase as this represents a larger share of your total sessions.

Here’s an example: John rides daily with Deliveroo from 15/04 until 28/04. He booked 50 sessions in total, 10 of which he canceled less than 24 hours in advance. His cancellation rate is therefore 20% (10 out of 50 sessions).

John also rides on 29/04, but he sees his cancellation rate rise from 20% to 22%, despite his 100% attendance rate during his new sessions. How is that possible?

John’s cancellation rate is calculated based on all sessions of the last 14 active days. When he rode on the 29/04, his last 14 active days were from 16/04 to 29/04, so 15/04 is no longer taken into account. Let’s say John did 6 sessions on 15/04, with no late cancellations. As of 29/04, John has done a total of 45 sessions over the last 14 active days and has canceled 10 sessions less than 24 hours in advance. His late cancellation rate is therefore 22% (10 out of 45 sessions).



Peak attendance in your app does not include the last Sunday of the current week. From the moment you receive the notification to access the planning for the coming week, your stats will be locked in. If you then ride, this will be counted towards the following week.

For example, for your access to planning on Monday, March 12: you rode every Friday, Saturday and Sunday evening for the last two weeks. You will receive a notification for your access to planning on Sunday the 11th. If you ride the evening of the 11th, this session will be counted towards your access to planning on Monday the 19th.



This is the percentage of the number of sessions you attended.

If you log in 15 minutes after the start of a time slot, you will be registered as absent for this slot.

The attendance rate does not take into account the slots which you have canceled beforehand.



As soon as you log in 15 minutes after the start of your session, the app will consider you as absent. As you know, this has implications on your statistics.



The attendance rate is calculated as a percentage of the sessions you enrolled in. This percentage therefore depends on the number of slots booked over the last 14 days of activity.

If you log in 15 minutes after the start of a time slot, you will be registered as absent for this slot.

A 100% attendance rate means you’ve been present at every session you’ve signed up for from the first to the last minute.



No, not at all. Stats only affect the time you can book your sessions on Monday, but do not affect the number of orders received.



You can consult your stats in the rider app. On Sunday morning, the statistics are locked in and you receive a push notification with the time at which you can book your sessions the next day.

 

To consult your statistics and to know when you will have access to the planning on Monday:

  • Connect to the rider app
  • Click on the menu at the top left
  • Go to “Statistics”
  • You can see your detailed statistics of the last 28 days (attendance rate, late cancellations and peak attendance) and the time at which you can book your next sessions.