Try out your new heatmap

Maximise your time on the road

Tomorrow, you’ll get early access to a new and improved heatmap, so you can try it out on the road. It’ll help you maximise the times you choose to ride, with demand information you can rely on.

Stronger hexagons mean busier restaurants

Discover where’s busy, moderate and not busy to help you decide when and where to go online. The stronger the hexagon colour, the more orders available in this area.

3 new simple levels of demand

When your heatmap says it’s busy, new orders are regularly being made at restaurants in that area and more riders are needed to deliver them.

When it says moderate, you can expect orders soon, but there may be a bit of time in-between.

When it says it’s not busy, orders have slowed down and there’s enough riders already online in your area. So you can decide whether to explore another area or check again later.

Order demand updates in real-time

We know you need reliable information to maximise your time on the road. So your new heatmap updates every 5 minutes to show you demand in your area right now.

Fee boosts turn your map teal for self-employed riders only

When a fee boost is available, you can earn extra money on every order from that area. Look for the teal hexagons.

We want your feedback

You’ll be able to use your new heatmap in the app from tomorrow and we want to know what you think. We’ll be in touch in 2 weeks to ask for your feedback.

FAQ

Hexagons represent restaurants or groups of restaurants. The stronger the hexagons, the busier the restaurants in those areas are. Your heatmap will show you if your current area is busy, moderate, or not busy right now. We base this on customer demand and the number of riders already online in that area. Whenever a fee boost is available in an area the hexagons will turn teal.



You’ll see your map update every 5 minutes.



We’ve listened to your feedback about the demand information we give you and made changes to improve it. We’ve created 3 simple new levels to help you choose how and where to use your time most effectively – busy, moderate, or not busy.



The size of your current area is indicated by the boundaries shown on your map before going online. For now, you need to be offline to change area. Tap the map icon in the top right corner of your offline home screen. You can view nearby areas, select them to see how busy they are currently and then tap ‘Go here’ to relocate. Google Maps or Apple Maps will open and give you directions to the centre of your chosen area.



No, you can get orders from anywhere within your current area. But it’ll help you maximise your time on the road if you’re closer to the hexagons.



When the heatmap shows an area is busy, it’s because the restaurants there are regularly receiving orders and more riders are needed to help deliver them at the high standard our customers expect. You’re free to decide which orders you want to accept and where you go to get them.



If a fee boost is available (for self-employed riders only), yes. Fee boosts turn hexagons teal. You can earn extra money on every order from that area during the qualifying period. You can find out how much extra and for how long a fee boost will run by looking at the messages on your map, the ‘Change area’ screen or in the Planner. You’ll also receive a push notification whenever a fee boost is available in the area you usually ride in.



Look for the teal hexagons. When a fee boost is available, you can earn extra money on every order there.



Yes. If you’re collecting an order from a teal coloured area, but delivering to a customer based outside of it, you get a fee boost for all orders that are completed.



We’ve upgraded your app with the new heatmap to give you reliable information in order to maximise your time on the road. It can’t be turned off. Don’t worry, we’ve designed it to have a low impact on your phone battery and mobile data.



The same data informs what every rider sees on their heatmap. Because your heatmap updates every 5 minutes the information will change based on the current customer demand and the number of riders online in that area. So the demand level you see at say 1pm, may be different than that another rider nearby will see if they check the heatmap 10 minutes later.



There is no fixed amount of orders you can expect per demand level. This is because the demand levels depend both on customer demand as well as the number of riders already online in that area.



We cannot exclude specific nearby areas from your heatmap. If you don’t want to ride in a particular area you can simply carry on riding in your usual area, as well as any others you feel comfortable working in. You can also choose to reject any orders where the restaurant or customer is located in an area you don’t want to ride in.



Your heatmap will only show real-time demand information for now. One of the things riders value most about working with the Deliveroo is its flexibility – the ability to work when and where you want without having to plan ahead. We hope this improvement will help you to make the most of the time you choose to ride.

However, we do suggest riding during our most consistently busy times – these are Fridays, Saturdays and Sundays between 6pm and 9pm in order to maximise your earnings.