Replace broken material

If the kit you ordered is broken you entitled to replace this

The 4 elements that we replace are

 

  • RollTop Backpack 
  • Small thermal bag
  • Jacket
  • Phone holder

 

How to proceed to the replacement?

 

  • Click on the active link below and add a detailed photo of  the part of your damaged kit as well as a description of the issue. Please pay attention to send a picture accompanied by a text written with your name and date next to it.
  • We’ll check manually that your kit is broken and that you can indeed not ride with it anymore.
  • If you feel that your kit is no longer in compliance, we’ll send you an e-mail confirming that your new order is on the way.
  • You just have to wait your new kit at home that arrives within 3 working days.

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